Your privacy matters to us. This policy explains exactly what data heybaji collects, why we collect it, how we use it, and the rights you have over your own information.
Our Commitments
Six core privacy commitments every heybaji player should know about
Heybaji does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the heybaji ecosystem and is shared only with service providers who are contractually bound to protect it.
Every piece of data transmitted between your device and heybaji is protected by 256-bit SSL encryption. This is the same standard used by major banks and financial institutions. Your login credentials, payment details, and personal information are always encrypted in transit.
Heybaji gives you meaningful control over your personal data. You can request access to the data we hold, ask for corrections, opt out of marketing at any time, and request account closure. We respond to all data requests within the timeframes set out in this policy.
Heybaji only collects the data that is genuinely necessary to operate the platform, process payments, verify identity, and comply with regulatory requirements. We do not collect data speculatively or for purposes beyond what is described in this policy.
All personal data held by heybaji is stored on secure, access-controlled servers. Access to player data is restricted to authorised personnel only, on a need-to-know basis. Heybaji conducts regular security audits to ensure data storage standards remain current.
If you have opted in to receive promotional communications from heybaji, you can opt out at any time through your account settings or by contacting support. Heybaji will process all opt-out requests promptly and will not send further marketing communications after opt-out is confirmed.
Your privacy is important to us. By registering or using the heybaji platform at heybaji.cc, you confirm that you have read and understood this Privacy Policy. If you have any questions about how we handle your data, please contact our support team at any time.
This Privacy Policy describes how HeyBaji ("heybaji", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "player", "user") who access or use the heybaji platform at heybaji.cc. This policy applies to all services offered by heybaji, including account registration, gaming, payment processing, customer support, and any promotional or marketing communications.
Heybaji is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure at all times.
This Privacy Policy should be read alongside heybaji's Terms and Conditions and Responsible Gaming policy. Together, these documents form the full agreement between you and heybaji regarding your use of the platform.
Heybaji collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party sources such as payment providers or identity verification services. The categories of data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Payment processing, deposit/withdrawal records |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bet amounts, session duration, login times | Automatically via platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel | Account settings, registration choices |
Heybaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where identity verification requirements specifically necessitate document scanning, in which case such data is processed solely for verification purposes and is not retained beyond what is required.
Heybaji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which heybaji processes your data are:
Heybaji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Withdrawing consent: If you have given consent for marketing communications, you can withdraw it at any time through your account settings or by contacting heybaji support. Withdrawal of consent does not affect your ability to use the heybaji platform.
Heybaji does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:
In all cases where heybaji shares data with third-party processors, we ensure that appropriate contractual safeguards are in place to protect your personal data and to ensure it is used only for the purposes for which it was shared.
Heybaji uses cookies and similar tracking technologies to operate the platform, improve your experience, and analyse how the site is used. A cookie is a small text file placed on your device when you visit heybaji.cc. Cookies allow heybaji to recognise your device, maintain your session, and remember your preferences.
The types of cookies heybaji uses include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the heybaji platform. For more information on managing cookies, refer to your browser's help documentation.
Heybaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows:
When data is no longer required, heybaji securely deletes or anonymises it in accordance with our data disposal procedures. If you request account closure, heybaji will begin the data retention countdown from the date of closure, subject to any ongoing legal or regulatory obligations that require continued retention.
Heybaji respects your rights over your personal data. The following rights are available to all heybaji players:
You can request a copy of all personal data heybaji holds about you. We will provide this within 30 days of receiving your request.
If any data heybaji holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
You can ask heybaji to restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Where processing is based on consent or contract, you can request your data in a structured, machine-readable format for transfer to another service.
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Heybaji will stop processing unless compelling grounds exist.
How to exercise your rights: To make any data rights request, contact heybaji support via live chat or email at [email protected]. Please include your registered account email and a description of your request. Heybaji will respond within 30 days. In some cases, we may need to verify your identity before processing the request.
Heybaji takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
While heybaji takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact heybaji support immediately if you suspect any unauthorised access to your account.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, heybaji will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.
The heybaji platform is strictly intended for adults aged 18 and over. Heybaji does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register on heybaji or attempt to use any part of the platform.
If heybaji becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on heybaji, please contact our support team immediately so we can investigate and take appropriate action.
Age verification: Heybaji conducts age verification checks as part of the registration and KYC process. Players who cannot confirm they are 18 or older will not be permitted to deposit, play, or withdraw on the heybaji platform.
The heybaji platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of heybaji and have their own privacy policies. Heybaji is not responsible for the privacy practices or content of any third-party site.
We encourage you to review the privacy policy of any third-party site you visit via a link from heybaji. Heybaji's Privacy Policy applies only to data collected and processed by heybaji directly through the heybaji.cc platform and its associated services.
Heybaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how we process your data, heybaji will make reasonable efforts to notify you directly — for example, via email or an in-platform notification — before the changes take effect. Your continued use of the heybaji platform after any changes to this policy constitutes your acceptance of the updated terms.
We recommend reviewing this Privacy Policy periodically to stay informed about how heybaji protects your data. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way heybaji handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and are happy to help with any privacy-related query.
You can reach us through the live chat feature available on every page of heybaji.cc, or by sending a formal written request to our support email. Heybaji aims to respond to all privacy-related enquiries within 2 business days, and to all formal data rights requests within 30 days.
Support Email: [email protected] | Live Chat: Available 24/7 on heybaji.cc | FAQ: Visit our FAQ page for quick answers